Delivery Policy  
 

DELIVERY POLICY

· SAME DAY DELIVERY

U.S. orders must be received before 2:00 PM (in the recipient’s time zone) to assure SAME DAY DELIVERY. Orders must be placed before 12:00 PM on Saturday to assure SAME DAY DELIVERY. Orders received after these specific times will be delivered the next available delivery day. This will happen only AFTER we have made every effort to provide SAME DAY service for you.

If your order cannot be processed and receive SAME DAY DELIVERY, then your delivery charge will be refundable. This only applies if your order was delivered the next available delivery day. HOLIDAYS AND “LAST MINUTE ORDERS” ARE EXCLUSION TO THIS RULE!
 

See Last Minute Order Delivery Policy


 

· SPECIFIC TIMED DELIVERY

We will do our best to accommodate DELIVERIES AT SPECIFIC TIMES of the day, but we cannot guarantee it. If you have a SPECIFIC DELIVERY TIME you would like to request, simply type it into the “Special Instructions” box during checkout.

Time of delivery to rural route addresses or cemeteries CANNOT be guaranteed.

· SUNDAY DELIVERY

We do provide SUNDAY DELIVERY if you place your order before 12:00 PM (noon) PST on Saturday and the shops in the recipients area are delivering. On orders that are placed after 12:00 PM (noon) PST for Sunday delivery, be assured that we will make every effort to have your order delivered on Sunday. However, if Sunday delivery is not possible then your order will be delivered the NEXT AVAILABLE DELIVERY DAY.

Some, if not most, of our flower shops are closed on Saturday and Sunday. At least 75% of our shops are closed on Saturday, and at least 95% of our shops are closed on Sunday.

· INTERNATIONAL DELIVERY

We are happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. All international orders have a minimum $20.00 service charge.

· HOLIDAY DELIVERY

Any order received three days prior to a holiday is considered to be a last minute order and cannot be guaranteed for a specific time or delivery day.

We will make every effort to accommodate your delivery request. Due to some areas and zip codes that will be inundated with flower deliveries, it may take more than one day to make your delivery after the holiday.

We will make every effort to contact you by email or phone, with limitation to the information you have provided us, for any orders that may have a problem.

Please be patient as our florist will do all they can to deliver a fresh arrangement for you as you have requested.

HOLIDAY ORDERS WITH NON-RESPONSIVE COMMUNICATIONS:

By not responding to any of our communications to you, we will presume that you still want your order delivered. We will continue with your delivery to the best of our abilities on the FIRST AVAILABLE DELIVERY DAY with the product that is available.
 

See Last Minute Order Delivery Policy
 

See Holiday Delivery Policy


 

· 48 HOUR MARK

The customer, whose name read on the credit card that purchased the order, has a maximum of 48 HOURS to request a replacement arrangement with a claim of poor quality arrangement. ONLY THE CARD HOLDER is authorized to make this claim.

If the customer, whose name reads on the credit card that purchased the order, has not responded in 48 HOURS to poor quality; it is presumed that the order was accepted as is by both customer and recipient. If this occurs, the order will not be considered for any form of a refund!

· REFUSING AN ARRANGEMENT

The customer, whose name reads on the credit card that purchased the order, has the right to refuse an arrangement if they feel the product is of POOR QUALITY.

The recipient has the right to refuse an arrangement if they feel the product is of POOR QUALITY. The customer must call us within 48 HOURS to replace the order or cancel the order completely. If the order is cancelled due to REFUSAL of an arrangement AT DELIVERY, then the customer will receive a FULL REFUND.

· PRODUCT PRICING

A service charge and handling fee, starting at $9.99, will be added to EACH ORDER for EACH ADDRESS.

Prices shown below product images DO NOT INCLUDE our shipping and service fees, but may include a handling fee on florist delivered items.

Most products have three different price points. Many products are available in As Shown, Deluxe, and Premium sizes that you can upgrade to.

Some items increase in price around major holidays. If the price increases for the holiday, you will notice the change a few weeks before the holiday. If an order is placed for a product before the price increase occurs on our website (for delivery on a holiday), then we will do our best to honor that price for you. However, under certain circumstances it may be necessary to contact you for either more funds or changes on your order. If the price does not go up, then the item does not increase in price for the holidays.

We have a $23.95 minimum for orders placed during non-holiday times. We also have some items on our website that are “Sale” items, denoted by a starburst on the item that says, “Save $$$.” The prices shown for these items are shown at the discounted price.

Due to the increased costs needed to secure and transfer orders, there is an additional relay fee that has been added into the net cost of the products on our website and will be deducted from the product amount to offset these additional costs. This fee will in no way affect the quality, size or quantity of the item you have purchased. We apologize for the need to deduct this fee, but your order will still be delivered as pictured on our website and handled with professional care.

OUR COMPANY WOULD RATHER DELIVER AN ARRANGEMENT FOR YOU, THAN NOT DELIVER ANYTHING AT ALL!

NOTE: All Sales Are Final!!!